Customer Support Associate
HavenStack- Gurugram, India · Hybrid
- Full Time · 0–1 years
- 3.5–5 LPA
- Posted yesterday
Customer SupportReferral Available
About the Job
HavenStack (sample company) is expanding its support team to help SaaS customers resolve product issues quickly.
Responsibilities
- Resolve customer tickets across email and chat
- Escalate product bugs with clear reproduction steps
- Maintain help-centre articles
Requirements
- Excellent written English
- Willingness to work in shifts
Preferred Skills
- SaaS support experience
- Basic SQL
Skills
- Communication
- Zendesk
- Troubleshooting
- Empathy